The support line

Email support from the person who wrote the software. A written reply within two business days at the most. No telephone support. No out-of-hours cover. No response faster than two business days.

Write to support@skyehawkesoftware.com, or to hello@skyehawkesoftware.com for anything else. Attach the document when a page is wrong: the measurements on the specification page are reproducible against your own files, and a page that differs from Word is a defect we want to see.

Replacement keys

Ransomware, fire, theft, flood: a replacement key costs 25 % of the licence price and is waived when you can show what happened. Institutions under Assurance have every seat re-issued within two business days at no charge.

What is billable

Rebuilding an environment, custom development, integration and training beyond a contracted allowance are separate quoted work, and we will say so before we start. Not offered at any price: onsite attendance, data recovery, telephone support, out-of-hours cover.

Security contact

Report a vulnerability to security@skyehawkesoftware.com, which is also published at /.well-known/security.txt. You will get a written acknowledgement within two business days, and credit if you want it. Release signatures and checksums will be published with the first signed build.